Shipping | Return

Shipping & Return Policy

Shipping Policy

Processing Times:

  • All orders are handmade, packed, and shipped with care.

  • Please allow 2–3 business days for order processing before shipment.

  • During high-volume periods (sales, holidays), processing may take an additional 1–2 days.

Shipping Methods:

  • We ship via USPS, UPS, or FedEx depending on the best available option for your location.

  • Shipping times typically range from 2–7 business days within the U.S.

  • You will receive a tracking number once your order has shipped.

Shipping Rates:

  • Shipping rates are calculated at checkout based on your location and order weight.

  • FREE SHIPPING is available on all U.S. orders over $75 (after discounts).

International Shipping:

  • At this time, we only ship within the United States.

  • US Military & Diplomatic Addresses

    We ship to APO/FPO/DPO locations! Your order will arrive via USPS but arrival may be delayed based on location. Tracking number will be provided.

    Packages to Alaska and Hawaii can only be shipped by air or priority, and normally arrive within 5-7 business days.

Local Pickup:

  • Local pickup is available for customers in San Diego, CA (until August 2025). Please select “Local Pickup” at checkout and we will coordinate pickup via email.

Return Policy

Because our products are handmade, natural, and personal care items, we are unable to accept returns for hygiene reasons. We appreciate your understanding and your trust in the quality of our products!

Damaged or Incorrect Items:

  • If your order arrives damaged or incorrect, please notify us within 5 business days of delivery.

  • Send an email to info@lelusoaps.com with your order number, a description of the issue, and photos if possible.

  • We will happily offer a replacement or store credit for any confirmed issues.

Order Cancellations:

  • Orders can be canceled within 24 hours of placement by contacting us at info@lelusoaps.com.

Non-Returnable Items:

  • Due to the personal nature of our products, all sales are final once shipped unless there was an error or damage.

Questions?

If you have any questions about your order, shipping, or products, don’t hesitate to reach out!
info@lelusoaps.com

We’re here to help and want you to absolutely love your LELU Soap Lab experience.